The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
If you access any of our services through a social network site, we will collect limited information provided to us by that social network site, such as username, site ID and email address.
If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.
Our services are intended for people aged 16 years or older. We do not knowingly request or collect, use and disclose personal data provided by a person under the age of 16. In the event we learn we have collected personal information from a person under the age of 16, we will use all reasonable endeavours to delete that information.
You do not have to provide us with any personal information, however, if you do not do so we may not be able to provide you with the products, services or benefits you have requested.
Generally, we collect personal information directly from you, such as:
We may also collect personal information about you from third parties through:
We will use the personal information we collect to:
We may use your first name and any testimonials that you provide to market our services.
We may also disclose your personal information to third parties who work with us in our business, such as:
If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:
We may also disclose your personal information to an acquirer if we sell some or all of our business.
We will not use or disclose your personal information for any other purpose without first seeking your consent, or where authorised or required by law, including without limitation the Residential Tenancies Act.
We may from time to time use your personal information to provide you with current information about property management, insurance products, special offers you may find of interest, changes to our organisation, or new products or services being offered by us, our related bodies corporate or any other company we are associated with. By providing us with your information, you consent to receiving such information, including by phone, email, SMS and social media, on an ongoing basis until you unsubscribe. We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us. Contact details are set out at section “How to contact us” of this policy. If the direct marketing is by email you may also use the unsubscribe function and if the direct marketing is by SMS you may reply ‘STOP’ to opt out. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
We are likely to disclose some of your personal information, for the purposes described above, to organisations in Sri Lanka and the USA.
By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, please contact us using the contact details below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
T2 Pty Ltd
Po Box 421
Bulimba 4171 QLD
We will promptly acknowledge and investigate any complaint about the way we manage personal information. If you are not happy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner https://www.oaic.gov.au/.
Policy last updated on August 2017
This landlord was moving in with her partner and decided to rent her property out. Its a large block with a great entertaining area and a lot of growth potential into the future. The owner wasn’t really sure about where it sat in the market, but I knew because it was a great sized block and close to a school, I needed to find a young family with kids that went to the local school.
I knew a family would more than likely have a dog, so I advised the owner to block off the sides of the property so It was completely dog proof. I also advised on sales quality photos as there was a few great features to the property such as a front deck, fireplace, beautiful jacaranda tree and great covered entertaining area.
Over two weeks we had 16 inspections in total, we had multiple candidates to choose from. This included a young family with children that attended the local school and day-care centre. I also recommended that we sign a lease for just over twelve months, that way if they decide to leave we could advertise the property in the peak time families looking to relocate.
I felt the property was consistently under rented when we took the property over from the previous property management company.
The lease was up for renewal when we took over the property so we opted for a shorter lease when the , market was at its strongest, as the tenant was from interstate and was flexible on his return. We advertised the property for $20 a week extra, this generated six applications and one very strong candidate. I was able to pull her move in date forward and minimise loss of rent for the owners. This meant that the days between leases were 3 days instead of two and a half weeks.
You could easily say that this property was the worst property in the best street. The owners purchased it fix up and keep as an investment property. Before they started their renovating they contacted a handful of local agents for their opinion on what to fix up and how much they would achieve. Some agents mentioned to the owner it was a terrible buy and others mentioned that they would be lucky to achieve $330 a week.
Through extensive market knowledge, the one thing I know was missing from rental properties in the area was fans in bedrooms. This was my major recommendation among the obvious that the owner was going to carry out. I also discussed the benefits of spending money on good quality photos. The property looked amazing by the time the owners completed the renovations and we were able to rent it within 24 hours and hand over keys within 48 hours to the new tenants.
When these owners first purchased the property, they decided to go with a bigger agency because they thought the service they were going to get would be better. Within six months, they called back and asked if they could take over as their property manager had the wrong air conditioner repaired and they were having communication problems because the property manager would never respond.
When I took over the management, the tenants had been trying to contact the previous company about water and rodent issues, but never heard back from them. There was also a previous issue with the air conditioner and outside lights. We were able to fix all over these issues and lodge an insurance claim all within two weeks. The tenants just resigned their lease saving the owner on re-letting costs, everyone is happy!
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Call: (0404 764 996)
Visit: PO BOX 306, Toowoomba 4350 & PO BOX 432, Bulimba 4171